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In the event of mechanical defect, Kinklab will replace or repair this item if it is registered as described above. Defect must be determined to not be due to any misuse of the item. Unauthorized attempts to repair the device will void this warranty. Kinklab does not imply that use of this item will serve a particular purpose or achieve a certain result, and is not responsible for damages, injury, or discomfort related to the use or misuse of this device. Please include the original purchase receipt and a short description of the problem when returning your product to us for repair or replacement. If possible, please return item in original packaging. Send to: Product Repairs c/o JTT Co 4361 Valley Blvd. Los Angeles, CA 90032 Please allow up to 4 weeks to receive your repaired or replaced item.